Customer Service Advisor (Telesales)

Here at Sealey, we are seeking to recruit a part time and a full time Customer Service Advisor to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis and in return, you will receive a competitive salary plus benefits.

The Company

Would you like to work for one of the UK’s leading hand, power tool, and equipment distributors?  Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors.

Your responsibilities as a Customer Service Advisor will include but will not be limited to:

• Handling all incoming customer email
• Dealing with customer and general queries
• Upselling on inbound sales calls and general order processing
• General administration; handling claims with carrier companies, booking customer collections, responding to emailed enquiries
• Making outbound customer service and sales calls
• Providing a first-class service to our wide customer base

What we’re looking for in our Customer Service Advisor:

• Previous customer service experience in an office-based environment
• Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
• Excellent communication skills
• Organised and a good eye for detail
• The ability to work under pressure
• The ability to work as part of a team but also on your own initiative

Benefits our Customer Service Advisor will receive:

• Comprehensive training on our computer systems and business processes
• 22 days holiday, rising to 25 days (pro-rata for part-time hours), plus public holidays
• Pension scheme
• Life assurance scheme
• Health cash plan
• Staff discount of Sealey and Dellonda products
• Free on-site parking

If you are interested in becoming a Customer Service Advisor and you feel your skill sets match the above criteria then click ‘apply’ now, we’d love to hear from you!